Your French property · Insurance claims

A claim on your French home?
Help with the paperwork and follow-up.

Water damage, a break-in or another incident: I organise your documents, help prepare the claim documents and handle French correspondence with your insurer, keeping you informed in English.

Tell me about your claim What I can help with

What I handle

A clear file and fewer unanswered requests.

Prepare the factual declaration

I organise your account of the incident and help complete the claim information requested by the insurer, for you to review and approve.

Gather the supporting documents

I bring together the photos, invoices, reports and quotes you provide, identify requested items that are missing and prepare a structured file.

Handle French correspondence

I explain the insurer’s messages in English, prepare factual replies and follow up on agreed document requests, with your authorisation.

Track the next steps

I record acknowledgements, appointments, requests and stated deadlines, and keep you updated on what has happened and what needs your decision.

Scope & pricing

Help at the stage your claim has reached.

Insurance claim administration

Fixed quote

Preparing a new claim, answering a document request or following an existing file over a defined period.

The quote specifies the documents, contacts, correspondence and follow-up included. You receive an organised record and an English recap of outstanding steps.

Expert, contractor, translation and other third-party fees are separate. My fee is for the agreed work and does not depend on the insurer accepting the claim.

Ask for a quote

How it works

From the incident to an organised file.

Describe the situation

Tell me what happened and whether the insurer has already opened a claim.

Agree the support

I confirm the scope and price, the documents needed and any authorisation for contacting the insurer.

I prepare and follow up

I organise the file and agreed exchanges, keeping approvals and decisions with you.

Your claim, clearly explained

Practical help alongside your insurer.

You approve the information submitted and any settlement offered. Your insurer assesses cover and compensation; technical damage assessments remain with the relevant experts.

This service covers administrative preparation and factual exchanges. Legal disputes or challenges to a coverage decision need separate specialist support. You retain your passwords and security codes.

Good to know

Common questions.

Can you help if I have already opened a claim?

Yes. Tell me what you submitted and what the insurer is asking for now. I can help organise the remaining documents and agreed follow-up.

Can you contact the insurer for me?

Yes, with your authorisation and using the contact process the insurer accepts. Where an action must be completed through your own account or confirmed personally, I prepare it and guide you.

Can you help with water damage involving the copropriété?

Yes. I can organise the records and factual exchanges with your insurer, syndic and other people involved. I do not determine legal responsibility or the technical cause of the damage.

Can this be handled while I am abroad?

Most paperwork and correspondence can be handled remotely. Access for inspections, emergency attendance and on-site work need a local contact, arranged separately.

Can you guarantee payment or negotiate a disputed settlement?

No compensation or acceptance is guaranteed. I can obtain factual clarifications and help organise supporting documents. A disputed valuation or legal disagreement needs the appropriate expert or adviser.

Can you also help with repair quotes?

Yes. Repair and renovation paperwork can be included in a combined quote, with the tasks and follow-up clearly identified.

A clearer next step

What does your insurer need next?

Tell me about the incident, the latest request and any deadline.

Tell me what you needNo paid consultation required.